Updates
Updates arrive automatically from Microsoft, but without oversight one can land the day before month-end. Updating many apps and custom solutions is a lot of manual work.
Proactive monitoring for Business Central
Wise BC Cloud Monitor
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Proactive operations for Business Central
Wise BC Cloud Monitor
We take care of updates, monitoring and backups in Business Central in the cloud.
Four weak spots nobody is watching
Business Central in the cloud is constantly evolving. Without oversight, these four things can go wrong without anyone noticing.
Job queues that stop
A job queue that stops often goes unnoticed until a user runs into the consequences. That can be costly.
Data volume and number of environments
Both can grow quickly. Without monitoring, there is a risk of reacting too late.
Backups
Standard backups only reach back 28 days. That is not always enough if data loss is discovered later or regulations require a longer history.
Comprehensive operations for Business Central in the cloud
Let experts run your Business Central environment from A to Z.
Updates
We get updates into your production environment at the right time for your business, along with the apps installed there.
Monitoring
We keep an eye on the database and respond to recurring errors, for example from job queues. We find the root cause if errors or delays keep coming up.
Data
Backup service, monitoring of environment size and of the number of environments in use. That way we prevent unexpected data storage costs.
Who is it for? Small and medium-sized businesses that use Business Central in the cloud (SaaS). We prevent problems through safe, reliable operations.
Five examples from day-to-day operations
This is how Wise BC Cloud Monitor prevents problems before your staff ever notice them.
Updates never land on payday
A company that runs payroll and sends out invoices at month-end.
The problem
An update to the system must not land on the wrong day. Downtime or disruption around a payroll run or invoicing can delay payments to staff and the sending of invoices.
The solution
Wise BC Cloud Monitor schedules all updates around the customer's operational needs and avoids predefined dates.
Benefits
- No risk of an update disrupting payroll or invoicing
- Full control over when updates take place
- Security and predictability
You know in advance what will change and when
A company that feels it lacks oversight of updates and new features in Business Central.
The problem
Updates arrive without notice and without knowing what they contain. That creates the feeling that control of your own system is not in your hands.
The solution
Wise BC Cloud Monitor notifies you in advance about upcoming updates and what they involve.
Benefits
- Full visibility of what is changing and when
- No unexpected downtime or changes in functionality
- Greater trust in the system and the service
A warning before data volume costs extra
A company that wants to make sure it does not exceed its permitted data volume and permitted number of environments.
The problem
If data volume grows quickly and no one is watching it, it can lead to additional costs.
The solution
Wise BC Cloud Monitor tracks how the data volume in the database develops and gives notice when it approaches the permitted limits, so you can respond. It also tracks the number of environments so they can be reduced in line with your needs.
Benefits
- No unexpected additional costs
- Time to act before it becomes a problem
- Predictability in running the system
Automated processes keep running
A company that relies on automated job queues, for example for importing exchange rates and automatically sending and receiving invoices.
The problem
The job queue must never stop, but staff have neither the time nor the inclination to log into the system several times a day to check that everything is fine.
The solution
Wise BC Cloud Monitor keeps watch over job queues, responds if they stop and assesses whether further analysis is needed.
Benefits
- Critical automated processes run as intended
- No extra work for staff manually checking job queues
- Avoids the extra cost of corrections after the fact
- Faster response when problems arise
Backups retained for up to 7 years
A company that wants access to backups reaching further back than Microsoft's standard backup provides, or wants a copy of the database in Iceland.
The problem
Microsoft guarantees restoring backups up to 28 days back. That is not always enough if an error or data loss is discovered later, or if regulations require a longer history.
The solution
Wise BC Cloud Monitor retains backups in an Azure Storage Account (Core) or at home in Iceland (Plus), up to 7 years back.
Benefits
- An added safety net if data loss is discovered late
- The ability to retrieve historical data from further back
- Greater peace of mind about long-term data protection
- Faster to set up an environment in Iceland in an emergency
Predictable operations instead of unpleasant surprises
The five examples on one page: what can go wrong, what we do and what you gain.
| Example | Problem | Solution | Benefit |
|---|---|---|---|
| Update on payday | Updates can disrupt payroll and invoicing at month-end. | Updates are scheduled around your operational needs and avoid predefined dates. From Foundation |
No disruption. Full control over when updates take place. |
| Oversight and control | Updates arrive without notice or explanation. | You are told in advance what is changing and when. From Foundation |
Full visibility. No unexpected downtime and greater trust in the system. |
| Data volume and environments | If data volume exceeds the limits, extra costs follow. | Data volume and the number of environments are monitored, and you are warned when limits approach. From Foundation |
No unexpected costs. Time to act in good time. |
| Job queues and automated processes | Automated processes stop without anyone noticing. | Job queues are monitored and we respond if they stop, with root cause analysis. From Core |
Processes keep running. No manual checking and fast response. |
| Backups | Microsoft's 28-day backup is not always enough. | Backups retained for up to 7 years, in Azure or at home in Iceland. Azure from Core · Iceland in Plus |
A safety net if data loss is discovered late, and greater long-term peace of mind. |
Three service tiers that build on each other
Foundation and Core are available now, while Plus is in development. Start with oversight and add monitoring and protection as needed.
Foundation Available now
Oversight of your environment
Suited for: companies that want updates never to land on payday or during invoicing, want to know in advance what will change, and have few or no job queues.
- Updates on your termsWise manages and schedules updates to custom solutions and apps around your operational needs, so they do not land at the worst possible time.
- Advance noticeA technical contact is notified of when an environment or app will be updated, with room to object if the timing does not suit the business.
- A warning before things get tightWe keep track of data volume and the number of environments and let you know before limits are reached.
Core Available now
Active monitoring and response
Suited for: companies that rely on automated job queues, for example for importing exchange rates or sending and receiving invoices, and want backups reaching further back than Microsoft's 28 days.
Everything in Foundation, plus:
- Job queues under the microscopeWe do not just report when a job queue stops, we find the root cause when errors or delays keep recurring.
- Environment monitoringLocked tables, slow SQL operations and recurring errors caught early.
- Web services monitoredUnusual patterns caught before they become a problem.
- Monthly overviewAn overview of the past month and what lies ahead.
- Backup to an Azure Storage AccountBackups beyond what Microsoft provides, retained for up to 7 years.
Plus In development
Complete peace of mind
Suited for: companies with strict security and backup requirements, for example backups retained in Iceland, or that use agents or Entra apps connected to Business Central. Designed for medium-sized and large companies.
Everything in Core, plus:
- Update collision testingTested in a sandbox before changes go into production.
- Entra ApplicationsAPI permissions that are about to expire are renewed with you before an integration drops out.
- Agent monitoringMonitoring for abnormal token usage or an agent that stops working (in development).
- Backup brought home to IcelandBackups transferred to and retained in a data center in Iceland.
- Clear retention policiesRules set up in Business Central so you are not holding on to unnecessary data, for example ten-year-old quotes.
- Data security firstImmediate notification if an external system gains access, a Global Admin signs in for the first time or someone is granted SUPER permission.
Core and Plus include 10 job queues and backup up to 100 GB. An additional package applies for every further 10 job queues and every further 100 GB.
Service tier comparison
| Service | FoundationAvailable | CoreAvailable | PlusIn development |
|---|---|---|---|
| Updates | |||
| Updates of custom solutions and apps in Business Central | |||
| Scheduled updates for all Business Central environments | |||
| Collision testing in a sandbox before an update goes into production | |||
| Monitoring | |||
| Job queue monitoring | |||
| Environment monitoring | |||
| Web service monitoring | |||
| Monthly overview | |||
| Entra Applications monitoring | |||
| Agent monitoring | |||
| Data | |||
| Backup | None | Azure Storage Account | Backup to Iceland |
| Data volume tracking | |||
| Environment count tracking | |||
| Data retention policies within Business Central | |||
| Data security | |||
The monthly report shows the state of your system on one page
With Core and Plus you receive a monthly overview: which environments are being monitored, which updates were carried out and which incidents were logged. No digging through systems, just a clear picture of where things stand.
Example
Wise BC Cloud Monitor · Monthly reportCompany Ltd.September 2026
Month at a glance
3Environments monitored
2Updates carried out
5Extensions updated
1Incident logged
Your environments
| Environment | Type | Version | Location |
|---|---|---|---|
| Main environment | Production | 28.4 | North Europe, IS |
| Testing | Sandbox | 28.4 | North Europe, IS |
| Development | Sandbox | 28.5 | UK South, GB |
Frequently asked questions
But isn't this part of the service agreement?
No. The service agreement gives you access to Wise's expertise in Business Central. You can turn to us when you need advice or assistance, and the agreement includes a service portal and a discount on the hourly rate.
Wise BC Cloud Monitor, on the other hand, is a proactive service. Wise's experts monitor the system and respond before you notice the problem. This requires a monitoring system, telemetry and work that goes on whether or not anyone gets in touch.
Nothing is taken away from the service agreement. Everything included in it remains in effect, and Wise BC Cloud Monitor is added on top.
Doesn't Microsoft take care of the updates?
Microsoft updates the core system. We make sure the apps keep pace, that the timing suits you and that the test environment is updated first.
We have our own IT department. What changes?
Wise BC Cloud Monitor takes load off them. Notifications go to the email address of your technical contact, and you decide what is done.
Who is Wise BC Cloud Monitor for?
Small and medium-sized businesses that use Business Central in the cloud (SaaS) and want safe, predictable operations without handling the monitoring themselves. Plus is designed for medium-sized and large companies.
What is included for job queues and backups?
Core and Plus include 10 job queues and backup up to 100 GB. If you need more, an additional package applies for every further 10 job queues and every further 100 GB.
What is not included?
The following is invoiced separately: training, changes to functionality and reports, custom changes that break during an update, work with data, errors in partner apps and in the Microsoft core system, data restoration and new environments from scratch.
What do we need to provide?
One technical contact, preferably with a shared email address, and admin access for Wise to Business Central for the duration of the agreement.
The test environment must be named [production environment name]_TEST in order to be updated. Other sandbox environments are not touched.
What if we already use telemetry ourselves?
Then we will look together at how best to approach it. The Wise BC Cloud Monitor operation app will need access to your telemetry.