Dynamics 365 Customer Service

Dynamics 365 Customer Service enables seamless access to valuable customer information, contracts, projects, and important issues.

The solution provides a clear overview of projects, sales opportunities, and communication, which can strengthen your relationships with customers. By streamlining processes, it enhances efficiency and simplifies business management. Moreover, centralized contact registration simplifies tasks related to marketing lists and specialized campaigns, offering greater ease in your day-to-day operations.

Deliver the best customer experience

Dynamics 365 Customer Service empowers businesses to deliver exceptional customer experiences through a centralized view of customer information, personalized interactions, and prompt issue resolution. It improves response times, enhances customer satisfaction, and boosts agent productivity. With data-driven insights, businesses gain valuable trends and make informed decisions to continually improve their customer service operations.

Customer service

System features

Incidents and cases that can not be solved immediately by service desk agents are assigned to the right person, which is ensured by the registration of employee skills. The number of cases assigned to each employee can be viewed, as well as their status and solution.

Service contracts make sure that the customers get the feedback and service they have been promised, based on the contract. All deviations from contracts can be monitored, for example frequency, cause and reaction, which gives an opportunity to increase customer service.