Field Service

Makes it easier for managers to appoint employees to projects at the right time and place, in order to be able to respond quickly to service requests. Provides a good overview of where each employee is working at each time and makes it easy to arrange them to new places and projects as needed.

Field Service

In short

Field Service is included in Microsoft Dynamics 365. The system manages all customer service requests, task solutions, invoicing and makes it easier for managers to appoint employees to projects at the right time and place, in order to be able to respond quickly to service requests. Provides a good overview of where each employee is working at each time and makes it easy to arrange them to new places and projects as needed.

Field service

System features

Microsoft Dynamics 365 Field Service allows users to provide service, supervision and evaluation for the customers. The employee’s smartphone is the main tool for all operations and registrations, for example to finish tasks, receive a signature after a task is finished, log work hours and create an invoice.

Built-in AI, Azure IoT, helps identify service needs before they emerge. A connection between Azure IoT and Dynamics 365 can analyze information from online equipment, for example send messages regarding status of equipment, temperature, usage, age, pressure and so on. Field Service can create service requests if these measurements are outside the margin of error, appoint the appropriate human labor to the request and put it into the priority process.

The solution provides a detailed view of all service work items, workload and employee skills. Task solutions are accelerated with a systematic assignment of resources. No matter what type of service is provided, Field Service can get the right person, with the right potential, to the right place at the right time.