Incident reports can be received via email, phone calls, web form, service pages, chatbots and social media. The processing takes note of the type of incidents or cases and automatically forwards it to the correct service provider.
Dynamics 365 Customer Service
Dynamics 365 Customer Service enables seamless access to valuable customer information, contracts, projects, and important issues.
The solution provides a clear overview of projects, sales opportunities, and communication, which can strengthen your relationships with customers. By streamlining processes, it enhances efficiency and simplifies business management. Moreover, centralized contact registration simplifies tasks related to marketing lists and specialized campaigns, offering greater ease in your day-to-day operations.
Deliver the best customer experience
Dynamics 365 Customer Service empowers businesses to deliver exceptional customer experiences through a centralized view of customer information, personalized interactions, and prompt issue resolution. It improves response times, enhances customer satisfaction, and boosts agent productivity. With data-driven insights, businesses gain valuable trends and make informed decisions to continually improve their customer service operations.