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Services


At Wise, we put a lot of effort into personal service and relationships. Our consultants ready and available to help identify what needs to be done so that Wise systems and solutions work as well as possible for each and every customer.

Services and consulting

At Wise, we put a lot of effort into personal service and relationships. Customers with a service agreement can call the Wise service phone number for solutions to simple queries. They have access to "their" contact at Wise, obtain a 15% discount on all services and receive invitations to major events and courses related to business software. Wise consultants are ready to assist with analysis and to recommend solutions that are suitable for your business.

Your contact

Every customer is assigned a contact or consultant who they can contact directly to help solve any problems. We do this to achieve better relationships with our customers as well as to provide more efficient and faster processing of issues. All of Wise's consultants have extensive knowledge and experience of Microsoft Dynamics 365 Business Central or education that is useful in their field of work. They are ready and available to help identify what needs to be done so that Wise systems and solutions work as well as possible for each and every customer.

Wise Service website

The Wise service website enables customers with a service agreement to access information through a web interface. It is intended to provide a better overview and improve access to information. The service website is access-controlled down to individual users and meets security requirements. It contains useful news and an overview of recent service requests along with current courses and snippets of information to improve knowledge of the environment and operations in Dynamics 365 Business Central.

Wise issue tracking system

Wise uses an issue tracking system to improve customer service. Customers can submit all their queries to the system and monitor the progress of cases simply and efficiently. Send queries to hjalp@wise.is and receive a case number then use the number to monitor the progress of the item in the Wise issue tracking system. Monitor the case later by logging in, either by email or in a browser.

Project management

Wise organizes project management in consultation with clients before installation. A project summary is then created which is followed all the way to the end of the project.

Analysis

We help you identify your company’s requirements and choose the right solutions in each case. Wise employs a dedicated team of professionals who specialize in Dynamics 365 analytics and related solutions.

Service desk

The Wise service desk is open every working day from 9:00 to 17:00 GMT. Experts in Dynamics 365 are available to answer calls and assist you. Contact us by calling +354 545 3232 or by sending queries by e-mail help@wise.is.

Municipal service desk

The municipal service desk is manned by staff with expertise in municipal solutions, and they are available to answer questions from 9-12 GMT every working day. After midday, calls to this number are handled by the standard Wise service desk. Contact Wise municipal consultants directly on +354 545 3210 or send queries by e-mail to sveit@wise.is.
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